Effective Date: 23/12/2023

Thank you for shopping at Lovato.in. We appreciate your business and want to ensure your satisfaction with every purchase. Please read this policy carefully before making a purchase. By placing an order on Lovato.in, you agree to the terms outlined below.

1. Return Eligibility:

1.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2 Items that are not eligible for return include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

2. Returns Procedure:

2.1 To initiate a return, please contact our Customer Support team at [arun@lovato.in] within 10 days of receiving your order. Provide your order number, a detailed reason for the return, and clear photographs of the product if it is damaged or defective.

2.2 Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

2.3 Please pack the items securely and include the RMA number on the package. Ship the return to the address provided by our customer support team.

3. Refund Policy:

3.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3.3 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchange Policy:

4.1 If you wish to exchange an item, please follow the return procedure mentioned above and place a new order for the desired item.

5. Damaged or Defective Items:

5.1 In the case of damaged or defective items, please contact our Customer Support team within 7 days of receiving the order. Provide clear photographs of the damaged or defective product, and we will arrange for a replacement or refund.

6. Cancellations:

6.1 If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the order has been shipped, it cannot be canceled.

7. Contact Information:

For any questions or concerns regarding our Refund and Return Policy, please contact our Customer Support team at [arun@lovato.in].

Lovato.in reserves the right to amend this policy at any time without prior notice. Please check this page for updates before making a purchase.

Thank you for shopping at Lovato.in!